About
The shop is a van, and it carries the parts these doors were built with.
A van rather than a counter, on Redwood City calls since 2016, from the lagoon in the Shores to the last gate above Farm Hill Blvd. Any hour on (650) 399-7296, with one figure settled before the van turns its own key.
4.9 / 5· 231 reviews from Redwood City & the towns beside it
2016
Working the city since
24/7
Calls taken
90 days
On the workmanship
Lagoon to ridge, in his words
Redwood City has been my ground for sixteen years, and Sequoia has carried it since 2016. I care most about the doors that have already lasted: a Mount Carmel mortise body is cleaned and given new springs, and a fifties ranch door keeps the holes it was built with.
Your figure is settled before the van turns its own key. When a job belongs to the dealer or the factory, I say so plainly while you still have choices.
Enzo Marchetti
Owner since 2016 · 16 years from the lagoon to the ridge
Ten years on Redwood City doors, and nobody in between
Sequoia Lock & Key has been answering this city since 2016, and there has never been a counter to walk up to. The lock in question is bolted to a front door on the west side of El Camino or sitting in a car on level two of the Jefferson garage, and neither of those is going to drive anywhere, so the bench rides in the van and the van comes to the address. The name is borrowed from the city, which borrowed it from the trees felled on these hills and floated out through the port, and the mark is a cross-cut trunk with a keyhole where the heart rings would be. That is the whole of the tree story. The rest of this page is about locks.
Four things this business is not, said out loud, because the search results make them hard to tell apart. Not a franchise renting a name by the year. Not a dealership, and not answerable to any lock maker or car brand. Not a national call center wearing a local area code. And not a lead broker, which is the arrangement that actually costs people money: your address goes in one end and the work comes out the other with a stranger's van and a stranger's price. Dial the (650) number and you reach the dispatch that sends the technician whose name is printed on your receipt.
Loaded for the doors between the lagoon and the ridge
Redwood City keeps a century of building stock inside one city line, so the shelves carry all of it at once. Mortise bodies, springs and period strikes for the 1920s houses in Mount Carmel and Centennial. Knob sets, levers and deadbolts sized to the existing holes for the 1950s ranches around Woodside Plaza, so nothing has to be cut into a door face that has held up this long. Keypad and app deadbolts for the townhomes in Redwood Shores and the rentals downtown. Aluminum deadlatches, hookbolts and closers for the glass storefronts on Broadway and El Camino Real. Heavy strike plates, three-inch screws and jamb armor for the doors that were kicked rather than picked. Exit devices, readers and fobs for the suites on Veterans Blvd and the campuses out on Seaport Blvd. Blanks, transponders and programmers for most of what parks here, hybrids and EVs very much included.
Hauling every one of those categories at the same time costs weight and shelf space, and it buys exactly one thing: the work finishes on the first visit. A part on order means a door held shut with a chair overnight and a second trip that somebody ends up paying for, and neither belongs on a receipt from a company that answers at 3am.
Settled Before the Key
The figure is settled on the call, before the van so much as turns its own key. It has four parts, and the receipt carries all four. And ninety days on the workmanship, in writing.
- House lockout
- Mount Carmel deadbolt, picked open
- Rekey at turnover
- Three cylinders repinned, Centennial rental
- Storefront door hardware
- Broadway deadlatch and cylinder replaced
- Car key replacement
- Key cut, programmed, Jefferson garage
A 1920s front door on a street below Edgewood Park, opened in four minutes without a mark, $139 paid.
An apartment court in Centennial after a tenant moved out, three cylinders at $31 each, $182 with the visit inside.
A restaurant door two blocks from the Fox Theatre, new deadlatch, cylinder and strike adjustment, $310.
A lost key for a Camry on level two of the Jefferson garage, cut and programmed at the parking space, $265.
From the first ring to the card tap
Your number is worked out while you are still holding the phone. It comes off the published ranges, $119 to $205 for a house lockout, $25 to $41 a cylinder for a rekey, $115 to $309 a door for new hardware, $145 to $399 for a cut and programmed car key, with the $89 service call already folded inside rather than waiting at the bottom of an invoice. An arrival between 8pm and midnight carries $50 more, one between midnight and 7am carries $85, and both sit inside the total you hear instead of appearing at the door. Master key systems and access control are the two exceptions: the doors are counted first and the quote goes out in writing, because a door count guessed over the phone becomes an argument later.
Once you say yes, a text goes out with the technician's name and a thirty-minute window. Twenty-one minutes is the citywide average; downtown runs nearer 14, Redwood Shores 22 because the district meets US-101 at two interchanges and nowhere else, Emerald Hills 27 because those roads wind and the driveways are long. At the address the technician first checks that the place or the vehicle is yours, then picks, decodes or bypasses it. A drill appears only after you have heard what it would cost and said yes out loud, and that yes does not move the number. You tap a card once the door works the way it should, the itemized receipt reaches your email, and ninety days of workmanship coverage is printed on it.
Where we argue against our own invoice
A deadbolt that will not throw has usually lost its alignment rather than its insides: the door has settled a few millimeters on tired hinges and the bolt is catching the lip of the keeper. The honest fix is a strike plate moved and two long screws driven into the framing, not a new lockset. A house carrying five keys that each open one thing wants a single rekey at $25 to $41 a cylinder. A 1920s mortise body is nearly always worth cleaning, re-springing and re-pinning, and the brass plate stays where a carpenter put it. A 1950s knob set whose latch needs a shove is usually a worn latch, not a failed lock.
Some calls end with us talking ourselves out of the drive. A handful of makes and model years keep key programming behind a tool that only a dealer holds, and you deserve to know that while you still have choices rather than after paying for a van to come and look. Safes fitted with a relocker, high-security lines whose blanks are cut only against a registered owner card, and any job where the factory route is genuinely the cheaper one all get named for what they are on the phone. Nobody is good at everything, and pretending otherwise is how a straightforward job turns expensive.
Where we work
Redwood City & the towns beside it, any hour
Pick your area for its own arrival time and the jobs we run there most.
FAQ
What people ask about the outfit behind the van
Are you your own shop, or does my call get sold on to someone else?+
Ours, and Redwood City is the whole territory. The (650) number on this site rings this dispatch, the technician who knocks is paid by this business, and no address is passed to a third van for a cut. Worth knowing, because a fair number of the national listings sitting above the map results work precisely that way: they collect the call, keep a margin and hand the job to whoever bids for it, which is why the figure quoted on the phone and the figure demanded at the door so often have nothing to do with one another.
How long has the van been working this city?+
Since 2016, on the same list of work the entire time: lockouts, rekeys, hardware swaps, storefront and office doors, safes and car keys. Enzo Marchetti, who leads the work, has sixteen years on Peninsula doors behind him, so the local habits get named before the van arrives — the mortise sets west of El Camino, the keypad deadbolts on the Shores townhomes, the settled frames in the Friendly Acres rentals, the aluminum storefronts along Broadway. Recognizing the pattern early is most of what experience is actually worth on a service call.
Is there a counter in town where I can hand a lock across?+
No counter, and that absence is on purpose rather than a gap. A storefront means rent, posted hours and a drive across town at the worst minute of your day, with your own door still standing open behind you. Instead the van stages between downtown, the Woodside Rd ramps and the two Shores interchanges and moves toward whoever called, which is how the citywide average holds at 21 minutes. Key cutting, pinning, cylinder work and fob programming all happen at your curb, off the bench that rides on board, inside the same visit.
How do I know the person on my porch is the one you sent?+
Because the name reaches you before the van does. The text sent at dispatch carries the technician's name and the thirty-minute window, and holding that text up against whoever is standing in front of you is the cheapest safety check this trade offers. If the two do not agree, shut the door and call back on the (650) number. Nobody here will take it personally.
Suppose the picks fail — does my lock end up destroyed?+
You hear about it long before a drill is anywhere near the door. Deadbolts, apartment cylinders, aluminum storefront latches and almost every car door open non-destructively and keep working afterward, which is the ordinary result rather than a special effort. When a cylinder is seized by corrosion or a broken key, already damaged, or high-security enough to defeat picking, the technician stops, explains what drilling does to the hardware, names the replacement part and what it runs, and then waits for your answer. The figure settled on the call stays the same whichever way you decide.
Open 24 hours, 7 days
One call, one figure, settled before the van turns the key
Calls answered 24/7 for Redwood City and the towns beside it. One figure for the visit, the labor and the parts, with the $89 service call inside it, and a receipt that matches it line for line.