Open all night · van ~21 min out

About

A locksmith whose rate before you commit.

Mobile across Redwood City and the towns beside it, any hour, with the figure settled on the call before the van turns its own key. Here is how a visit runs and what goes in writing.

Sequoia Lock & Key service van at dusk

Sequoia Lock & Key is a mobile locksmith for Redwood City and the towns beside it. The name comes from the city, which took its own name from the redwoods that were cut on the hills and floated out through the port, and the mark is a cross-cut trunk with a keyhole at the heart. There is no shop; the door stays where it is, so the van goes to it. What rides in the van is chosen for the doors here: mortise parts and springs for the 1920s houses in Mount Carmel and Centennial, knob sets and deadbolts for the 1950s ranches around Woodside Plaza, keypad and app locks for the condos in the Shores and the rentals downtown, aluminum deadlatches and hookbolts for the glass doors on Broadway and El Camino Real, strike plates and jamb reinforcement, exit devices, readers, and blanks and programmers for most cars on the road, hybrids and EVs included. Calls are answered around the clock, on holidays and weekends as on a Tuesday.

The pricing is simple enough to be checked against this page. The $89 service call applies to every job and is inside the figure from the start, not appended once the door is open. A house lockout runs $119 to $205, a rekey $25 to $41 per cylinder, replacement hardware $115 to $309 per door, a car key $145 to $399. After 8pm the figure carries an extra $50, after midnight $85, and both are already in the number you hear. Master key systems and access control depend on the number of doors and on who is meant to open which, so those two are quoted in writing after a count. The figure settled on the call is the one the card is charged.

Coverage runs from the lagoon to the ridge and past the city line. Downtown and Courthouse Square see the van in about 14 minutes, Centennial 16, Friendly Acres and Fair Oaks and Roosevelt 17, Woodside Plaza and Mount Carmel and Edgewood Park 21, Redwood Shores 22, Emerald Hills 27. The citywide average is 21 minutes. The two exceptions are stated rather than hidden: the Shores has one road in and out, and the streets above Farm Hill Blvd wind. San Carlos, Atherton, Menlo Park, Belmont and Woodside get the same figures, at 21 to 29 minutes.

Settled Before the Key

The figure is settled on the call, before the van so much as turns its own key. It has four parts, and the receipt carries all four.

One figure for the visit, the labor and the partsThe visit, the labor and the parts go into one number before the call ends. The $89 service call is already in it. Once you say yes, that number stays put unless you ask for more work.
Who is coming and when, by textA text with the technician's name and a thirty-minute arrival window reaches you before the van has left. If the Woodside Rd off-ramp or the one road out of the Shores adds time, a second text says so before the window closes.
No damage first, drilling only on your yesThe lock is picked, decoded or bypassed, and in most cases it keeps working afterwards. When a cylinder refuses, you hear the reason and the name of the part that would replace it, and the drill comes out only once you have said yes. The figure does not change for that.
Paid at the door, written up by emailCard or tap, once the door shuts the way it should. The itemized receipt goes to your email, and if a landlord, an HOA or an insurer wants a sentence describing the work, that is written for you too.
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Mount Carmel deadbolt, picked open

A 1920s front door on a street below Edgewood Park, opened in four minutes without a mark, $139 paid.

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Three cylinders repinned, Centennial rental

An apartment court in Centennial after a tenant moved out, three cylinders at $31 each, $182 with the visit inside.

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Broadway deadlatch and cylinder replaced

A restaurant door two blocks from the Fox Theatre, new deadlatch, cylinder and strike adjustment, $310.

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Key cut, programmed, Jefferson garage

A lost key for a Camry on level two of the Jefferson garage, cut and programmed at the parking space, $265.

24/7 — nights, weekends & holidays

One call, one figure, settled before the van turns the key

Calls answered 24/7 for Redwood City and the towns beside it. One figure for the visit, the labor and the parts, with the $89 service call inside it, and a receipt that matches it line for line.